Return & Refund Policy

This policy applies to products purchased from Innovative Plastics Manufacturing, whether ordered through this website or invoiced directly. We want you to receive the right parts in good condition; if something isn't right, the terms below explain how to return it.

Return window

You may return eligible product within 30 days of delivery. Contact us first to request a Return Merchandise Authorization (RMA) — returns sent without an RMA may be delayed or refused.

Eligibility & condition

To be eligible, items must be unused, uninstalled, and in their original packaging. We accept returns by mail to the address provided on your RMA.

Restocking fee

Unopened, resalable full cases returned within the 30-day window are refunded in full. Opened or partial cases that are still resalable are subject to a 25% restocking fee.

Exchanges

We accept exchanges within 30 days of delivery, under the same eligibility and RMA process as returns. Contact us to arrange an exchange for the same or a different product.

Non-returnable items

Custom, made-to-order, or pre-assembled configurations (for example, pre-assembled swing joints) are non-returnable unless they arrive damaged or were shipped in error.

Damaged or incorrect shipments

If your order arrives damaged or is not what you ordered, contact us within 5 business days of delivery with your order details and photos. We will arrange a replacement or full refund — including all shipping — at no cost to you when the fault is ours or the goods were damaged in transit.

Return shipping

For standard returns, return shipping is the customer's responsibility. We cover return shipping only when the return is due to our error or transit damage (see above).

Refunds

Once we receive and inspect your return, we issue a refund to the original payment method within 14 days, less any 25% restocking fee and original shipping where applicable. We'll email you when the refund has been processed.

How to start a return

Email sales.innoplastics@proton.me or call 956-244-6523 with your invoice or order number and the items you'd like to return, and we'll send you an RMA and return instructions.